Freight is free New Zealand-wide for all orders excluding furniture.
Freight for furniture purchases will be calculated depending on size and location of delivery. One of our staff will contact you to discuss delivery options.
If you are not in New Zealand, and you would like to make a purchase, please email us, and we will find out how best to organise shipping.
Defective products or damaged items
Our shipments are carefully inspected before leaving our warehouse, however in the event of item(s) being defective, the customer must return the defective product to our Casual & Country online shop, or in person at our local Christchurch store, in order to obtain an exchange, or refund. The item(s) must be returned with in 7 days. Presentation of the proof of purchase is required to obtain a refund or an exchange. We reimburse the portion of delivery charges relating to the defective product purchased online by the customer. The store will refund the charges on the customer's credit card.
In the event of goods arriving damaged, please contact us within 24 hours of receipt on 03 384 4880 or email us at firstname.lastname@example.org